Improving Employee Performance: The Intermediary Function of Organizational Citizenship Behavior

Abstract

Orientation: An organization facing difficulties in reaching its objectives is a significant obstacle that can impact public perceptions. Impression management is a strategy used to safeguard the organization's goal and reputation.

Research purpose: The primary objective of this research is to explore the impact of transformational leadership and organizational commitment on employee performance, as well as to analyze the function of organizational citizenship behavior (OCB) as a mediator in the connection between these factors.

Motivation for the study: Studying the connection among transformational leadership, organizational commitment, and employee performance can provide valuable perspectives for enhancing the productivity of employees in Indonesian manufacturing firms.

Research Approach: This study utilized a quantitative methodology using a questionnaire for self-reporting. This research involved 265 workers employed by companies in Indonesia.

Main findings: By utilizing structural equation modeling, this research demonstrates that both transformational leadership and organizational commitment positively influence OCB and employee performance. Additionally, it was found that OCB serves as a link of transformational leadership to employee performance, and also organizational commitment to employee performance.

Practical/managerial implications: The research offers new practical and managerial insights on how to factor in these variables to enhance employee performance and meet organizational objectives.

Contribution/value-add: Attending schools in Indonesia that focus on manufacturing offers a one-of-a-kind experience. Its features and moral principles make it a compelling subject for study, with the potential to improve the productivity of Indonesia’s manufacturing employees.