EMPLOYEE TRUST IN AI-ENABLED HUMAN RESOURCE SYSTEMS AND ITS INFLUENCE ON ACCEPTANCE: EVIDENCE FROM THE IT SECTOR IN CHENNAI

Abstract

The use of artificial intelligence (AI) in human resource management has grown significantly, especially in technology-focused sectors. Although AI-driven HR systems offer various operational benefits, their success depends primarily on employees’ trust and willingness to adopt them. This research investigates the extent to which IT employees in Chennai trust AI-enhanced HR systems and how this trust affects their acceptance. A descriptive and analytical approach was used, with primary data gathered from 75 IT professionals through a structured questionnaire. The collected data were analysed using descriptive statistics, Pearson correlation, and simple linear regression.

The findings reveal that employees exhibit a favourable level of trust and acceptance towards AI-enabled HR systems. The results further indicate a strong and positive relationship between employee trust and acceptance, with trust significantly influencing employees’ willingness to adopt AI-driven HR practices. The study highlights the importance of transparency, fairness, and ethical use of AI in building employee trust. The findings provide practical insights for organizations seeking to implement AI-enabled HR systems in a practical, employee-centric manner.