DIGITAL COMPLIANCE AND OPERATIONAL EXCELLENCE: A QUANTITATIVE ASSESSMENT OF NBFC ADAPTATION TO RBI GUIDELINES IN REGIONAL INDIA

Abstract

This research explores the strategic and operational consequences of digital regulatory frameworks on Non-Banking Financial Companies (NBFCs) in India, with a particular emphasis on the Guntur District. In this study, we statistically evaluate the influence of perceived digital compliance skills on organisational operational efficiency. More specifically, we focus on the adherence to RBI's Guidelines on Digital Lending (2022) and data security measures. The data for this study comes from 147 institutional respondents, including both workers and management. Regulatory Compliance (RCI) (Hypothesis H1) and Operational Efficiency (OEI) (Hypothesis H2) were the two primary institutional objectives that were investigated in this study. The research conducted a quantitative analysis of the link between staff perception of Digital Transformation (DTP) and these two organisational goals. The premise that digital compliance has a beneficial influence on key efficiency measures, such as the decrease of loan processing time and the minimisation of mistake rate, is put to the test via the use of multiple regression analysis. The findings provide empirical information on the difficulties and accomplishments of incorporating regulatory demands into digitised operations across regional non-bank financial companies (NBFCs).