RESPECT AS A DETERMINANT OF EMPLOYEE WELL-BEING: EXPLORING PSYCHOLOGICAL CAPITAL IN THE INDIAN FINANCIAL SERVICE SECTOR

Abstract

The study examines the role of workplace respect on the mediation of the employee's Well-being in the financial services industry in India, where psychological capital (PsyCap) is considered as a mediator. A dyadic study of public, private and non-banking financial institutions (NBFCs) focused on qualitative insights. The result of statistical analyses showed that perceived respect was a significant predictor of Well-being (β = .71) and partially mediated the relationship of perceived respect and Well-being (ΔR² = .16). Respect was urged as a motivator and the stress caused by lack of respect was highlighted. The results highlight the importance of developing respect and PsyCap within the financial organizations to enhance employees' outcomes.