IMPACT OF LIBRARY AUTOMATION AND SERVICES ON USERS OF ACADEMIC INSTITUTIONS OF NATIONAL IMPORTANTCE OF BIHAR

Abstract

The present study deals with the impact of library automation and services on users of academic institutions of national important institutions of Bihar. The study has used to stratified random technique in which structured questionnaire were distributed to collect the data from librarians and users of selected institute. The present study covers the eight (08) national important institutions under the jurisdiction of Bihar state. The study also evaluates the opinion of users and librarians of selected institutions under this study. The study reveals that all participating libraries have automated systems, offering cataloguing, circulation, e-resource access, and digital services. Challenges include funding (12.5%), lack of IT expertise (50%), poor internet connectivity (50%), and maintenance issues (37.5%). Maximum numbers of institutions (87.5%) are part of consortia like DELNET/INFLIBNET/NIC. User feedback indicates satisfaction with service quality and automation, although there is a need for awareness and training to enhance user engagement with advanced services.