Emotional Intelligence and Work Life Balance in the Indian Banking Sector: A PRISMA driven Systematic Review and Theoretical Integration

Abstract

 The rapid digitalisation of the Indian banking sector has significantly increased both performance pressures and emotional demands on employees, particularly women who often balance professional and family responsibilities. This study examines the relationship between emotional intelligence (EI) and work–life balance (WLB) through a systematic review of existing literature. Following PRISMA 2020 guidelines, 70 relevant studies were identified and analysed. Rather than offering a purely descriptive review, the study integrates key theoretical perspectives, including the Job Demands–Resources model, spillover theory, and emotional labour theory, to develop a comprehensive conceptual understanding. The findings suggest that emotional intelligence contributes to work–life balance both directly and indirectly by reducing stress and work–family conflict, while organizational and family support further strengthen these relationships. The study offers a structured theoretical foundation and highlights directions for future empirical research.