Determinants of Employee Participation Influencing Employee Motivation and Commitment: An Analysis of Service Sector in Northern India

Abstract

Purpose: The main of this research is to investigate the determinants of employee’s participation and effect of employee participation on employee motivation and employee commitment among Service Sector employees.

Design/methodology: The data has been collected from 425 respondents from Service Sector of Northern India. Using Exploratory Factor Analysis for finding the factors of employee participation, employee motivation and employee commitment. This study using simple random sampling technique for selecting the samples. This study using Confirmatory Factor Analysis for determining the effect of employee participation on employee motivation and employee commitment.

Findings: This study found that effective employee participation make employees more committed and motivated. Involvement of employees in organizational decision making through task delegation, staff meetings with senior management, and problem-solving teams it increases employees commitment and promote their motivation level. This study concluded that there is positive effect of employee participation on employee motivation and employee commitment.

Implications:This study suggested that management must be promote better communication skills among employees, organise better training for improving their skills and recognise and giving them rewards for better involvement and suggestions. The present study recommended that firms should keep promote effective participation on employees and support employees for giving better suggestions

Originality: Researching the determinants of employee participation and effect of employee participation on employee motivation and employee commitment. Employee participation play an important role in developing country. Determining the impact of employee participation on employee motivation and employee commitment explore the performance of employee to participation in management.