ROLE OF ARTIFICIAL INTELLIGENCE IN ENHANCING SECURITY FOR SUSTAINABLE E-GOVERNMENT SERVICES

Abstract

The past few years have shown how incorporating artificial intelligence(AI) technologies into e-government services allows for greater efficiency, accessibility, and sustainability. This paper provides a detailed assessment of the impact of AI on e-government services and analyzes how the combination of AI technologies and e-government services can impact public administration, boost civic engagement, and protect the environment. AI algorithms can personalize interactions with citizens, automate repetitive tasks, and transform resource optimization, thereby significantly improving service delivery in e-government services. Additionally, the paper illustrates the positive long-term impact of AI, emphasizing the importance of responsibly incorporating ethical artificial intelligence, the preservation of the environment, and the protection of personal data in the development of AI technologies applied to e-government services.The researchers have developed a conceptual model that aims to integrate the different literature reviews on Artificial Intelligence and Sustainability relating to E-government services. The report reviews several outstanding case studies to support the conceptual model and best practices in the world to highlight the successful use of AI in the healthcare, education, transport and public safety industries. It also analyses the challenges of AI integration, including algorithmic bias, cyber security issues, and the digital divide. The paper proposes a model to ensure the sustainable development of AI e-government services through the development of legislation, capacity building, and the fostering of partnerships at the global level. It argues that the use of AI’s potential and minimising the challenges posed by the use of AI requires a multi-layered approach involving governments, the private sector, and civil society.The findings of the study provide practitioners, researchers, and policymakers with valuable information on how to construct a sustainable future, in which AI also helps integrate e-government services, especially in achieving sustainable development goals. AI can transform the e-government sector by making it more inclusive and efficient, and it will enable societies and citizens on the global level to benefit. The success will come from fostering an innovative, collaborative, and accountable environment.