Comparative study on emotional intelligence and social intelligence of banking employees in northern Kerala

Abstract

 This research delves into a comparative exploration of emotional intelligence and social intelligence among banking employees in the northern region of Kerala, encompassing Kasaragod, Kannur, Wayanad, Kozhikode, and Malappuram. Recognizing the multifaceted influences on human and social systems' behavior, the primary objective is to assess the intelligence levels within the emotional and social domains, specifically in cultural and ethical dimensions. The study aims to investigate how these dimensions of intelligence contribute to enhancing the overall performance of both private and public banks operating in Kerala. Employing a practical approach, the research adopts a cross-sectional timeframe, an inductive logic for implementation, a quantitative methodology, and a causal orientation. The study's target population comprises banking professionals in the specified northern Kerala regions. To gauge the impact of emotional and social intelligence on banks' performance, we developed a comprehensive questionnaire. The reliability of the questionnaire was verified through the Cronbach test. For data analysis, inferential statistical tests such as independent t-tests and Kolmogorov-Smirnov were applied. The results show subtle distinctions between private and public banks and emphasize the importance of emotional intelligence as a universal performance driver.