Service Quality Improvement of Automotive 4S Stores Based on the 5GAP Model. MSW Management Journal, [S. l.], v. 36, n. 1, p. 937–943, 2026. DOI: 10.7492/ng094422. Disponível em: https://mswmanagementj.com/index.php/home/article/view/990.. Acesso em: 6 feb. 2026.