Customer Satisfaction Framework for Telecom Services: Multidimensional Constructs and Demographic Variations. MSW Management Journal, [S. l.], v. 36, n. 1, p. 492–509, 2026. DOI: 10.7492/rw23b147. Disponível em: https://mswmanagementj.com/index.php/home/article/view/774.. Acesso em: 27 jan. 2026.