Enterprise-Scale Gen AI Orchestration Using Small LMs and LLM Agents for Intelligent ITSM and HRSD Automation in Enterprise Ecosystems. MSW Management Journal, [S. l.], v. 35, n. 2, p. 1889–1897, 2026. DOI: 10.7492/v6erz252. Disponível em: https://mswmanagementj.com/index.php/home/article/view/851.. Acesso em: 6 feb. 2026.