CUSTOMER EXPERIENCE THROUGH STRATEGIC SERVICE DELIVERY: A CONTEMPORARY ANALYSIS OF PERCEPTION AND PERFORMANCE DYNAMICS. MSW Management Journal, [S. l.], v. 35, n. 2, p. 1697–1709, 2026. DOI: 10.7492/c7akz738. Disponível em: https://mswmanagementj.com/index.php/home/article/view/703.. Acesso em: 26 jan. 2026.