“Business Process Automation using Salesforce Flow: A Data-Driven Evaluation of Efficiency, Accuracy, and Operational Scalability”. MSW Management Journal, [S. l.], v. 34, n. 1, p. 542–552, 2026. DOI: 10.7492/kctz1938. Disponível em: https://mswmanagementj.com/index.php/home/article/view/4470.. Acesso em: 16 jun. 2026.