Examining the impact of service recovery on customer satisfaction and loyalty in the Indian Aviation Sector. MSW Management Journal, [S. l.], v. 36, n. 1s, p. 3627–3630, 2026. DOI: 10.7492/94c73470. Disponível em: https://mswmanagementj.com/home/article/view/3111.. Acesso em: 31 may. 2026.